WEIBOOK Platform Terms and Conditions of Use

1. General Provisions
These Terms and Conditions govern access to and use of the technological platform owned by WEI LABS S.A.S., commercially operated as WEIBOOK, and constitute a legally binding agreement between WEIBOOK and the registered User. By registering, subscribing, or using the Platform (www.weibook.co), the User acknowledges having read, understood, and agreed to the entirety of this document. WEIBOOK provides access to a cloud-based management tool designed for professionals and businesses in the beauty and wellness sector to manage bookings, payments, communications, and other commercial features. WEIBOOK is not responsible for the relationship between the User and their own clients, nor for the services provided by the User. In addition to access to the Platform, WEIBOOK offers users an integrated experience that includes: • Technical and operational support: Technical support is available within the hours established by WEIBOOK's support team, with fast response times and a specialized team to resolve issues related to Platform usage. • Updates and improvements: WEIBOOK performs developments, updates, and improvements to the platform independently, which are released periodically at no additional cost. However, specific developments for particular client needs (e.g., custom platform modifications) will be subject to additional cost and will be evaluated for feasibility based on technical viability and available resources. • Training and educational materials: WEIBOOK offers personalized training to Users who contract the Unlimite or Ultra plan. Additionally, periodic educational materials are provided to all other Users to facilitate optimization of Platform features usage. • Trial periods: Users may access trial periods for new products, experimental features, or add-ons, which may be limited in duration and subject to changes. This added value is part of the contracted service, and its use or impact will not affect previously established conditions for returns, cancellations, and renewals.

2. Subscriptions, Payments, and Automatic Renewals
The use of the Platform operates under a recurring subscription model processed by Stripe, Inc. By subscribing, the User authorizes automatic and periodic charges according to the selected plan (monthly, quarterly, semi-annual, or annual), until a formal cancellation is requested in accordance with these Terms. Renewal is automatic for the same original period, unless the User requests cancellation at least fifteen (15) business days (Colombia calendar) before the next billing date. In case of price modifications, the User will be notified with at least thirty (30) calendar days (Colombia) advance notice by email or other available means. If the User does not accept the new prices, they may cancel the subscription without additional charges.

3.Right of Withdrawal and Refund Policy
Weibook will make money refunds in the following cases: • When the user exercises their right of withdrawal; they will have 5 business days from the contract execution to request the refund. (Applies only to the first subscription, not renewals). • When the user notifies Weibook that they wish to change their plan to one with a lower cost. The user must notify 10 business days before their subscription renewal date. Money refunds do not apply in these cases: • Weibook will not grant refunds or credits for partially used membership periods. • When a double charge is processed due to an error by Weibook or the User, it will be applied to the following months of the plan, no refund will be made. • In case the User has made an annual payment, no money refund will be made. In this case, the user will have 5 business days to exercise their right of withdrawal from the moment they make their payment. Applies to the first subscription. • In case the User has 2 or more locations or products (flex) and requests the removal of only one of them, no refund will proceed. • After the subscription renewal charge has been processed and the user notifies that they want to change to a lower value plan. • When the user makes a payment through a payment link (Applies only to corporate users who maintain this payment method active). • The user must cancel the subscription 10 business days before the due date of their plan's recurrence. If not, no money refund will be made. The payment period must be completed and at the end, the subscription will be canceled. • Force majeure is understood as all those cases where unforeseen circumstances occur, or that, despite being foreseeable, were unavoidable, that do not depend on the will of the parties or escape their control, and that cannot be avoided by them, and motivate the impossibility of fulfilling, in whole or in part, the obligations of the parties or make it extremely onerous for the affected party to fulfill them, provided that there has been no negligence or fault on their part. • Automatic renewals that were not canceled on time. • Plan changes mid-cycle (30 calendar days) of billing. • Purchases of complementary services (flex) already partially or fully activated. • Annual or semi-annual subscriptions, except as provided above within the initial 5 business days (Colombia calendar). Right of withdrawal: The USER may exercise their right of withdrawal under the terms of Article 47 of Law 1480 of 2011, that is, they may request that the transaction be reversed, losing control over their account and receiving a refund of what was paid. To exercise the right of withdrawal, the USER must exercise it within the legal opportunity, that is, during the five (5) days following the contract execution. In no case can it be understood that Weibook has not provided the service, due to the fact that the User has not used the system or has not accessed such services for a certain time.

4. Subscription Cancellation
The User may cancel their subscription by written request to the support team. The cancellation will not affect previously made payments, and it is processed without additional charges, unless otherwise indicated in the negotiation. To avoid the next automatic renewal, the cancellation must be requested with at least fifteen (10) business days (Colombia calendar) advance notice to the next billing date. Cancellations made outside this period will not prevent the next billing, but will stop subsequent renewals.

5. Suspension for Non-Payment
In case of a payment failure, WEIBOOK will attempt additional charges. If payment is not resolved, the account may be temporarily suspended, resulting in loss of access to the contracted features. Account reactivation will be performed 24 business hours after full payment of the outstanding balance is made.

6. Software Ownership and License
All intellectual property rights of the software, its modules, source code, designs, trademarks, and content are the exclusive property of WEIBOOK. By contracting the service, the User receives a limited, revocable, non-exclusive, and non-transferable license to use the Platform exclusively for commercial purposes related to the beauty and wellness sector. It is strictly prohibited to copy, modify, resell, reverse-engineer, or extract data from the software without prior written authorization from WEIBOOK.

7. Limitation of Liability
WEIBOOK will not be liable for: • Failures resulting from the User's misuse of the software. • Noncompliance in the services offered by the User to their own clients. • Connectivity issues, device availability, or the User's internet access. • Data loss due to User errors or force majeure, such as natural disasters, infrastructure failures, or cyber attacks.

8. Indemnity
The User agrees to indemnify WEIBOOK against any claim, lawsuit, legal, administrative action, or reputational damages arising from the use of the Platform, the content uploaded by the User, or the services provided by the User to third parties.

9. Changes to the Terms and Conditions
WEIBOOK may update these Terms at any time. Modifications will be notified by email or through the Platform. The User may choose to cancel their subscription if they do not agree with the changes, without this implying additional costs. Continued use of the service after such changes constitutes express acceptance of them.

10. Personal Data Handling
In compliance with Law 1581 of 2012, the User expressly authorizes WEIBOOK to collect, store, process, and use the personal data provided when registering on the Platform, for the purpose of managing access to services, making communications related to Platform usage, and fulfilling obligations derived from the services provided. Data collection: During the registration and Platform usage process, personal data will be collected such as, but not limited to, name, email, phone number, payment information, and data related to the User's commercial activity. Data usage: Personal data will be used exclusively for purposes related to the provision of services offered by WEIBOOK, including Platform improvement, technical support provision, sending commercial communications related to WEIBOOK products and services, and conducting satisfaction surveys. Data protection: WEIBOOK will adopt all necessary technical and organizational measures to ensure the security, confidentiality, and integrity of personal data, in accordance with applicable legal and regulatory provisions. User rights: The User has the right to know, update, rectify, delete, and revoke consent regarding their personal data, at any time, by written request sent to WEIBOOK's support team. Likewise, the User may file complaints with the personal data protection authority if they consider their rights have been violated. Data transfer: WEIBOOK may transfer personal data to third-party service providers (such as payment platforms) exclusively for operational purposes necessary for the management of contracted services. Under no circumstances will personal data be sold or transferred to third parties for commercial purposes unrelated to the provision of WEIBOOK services.

11. Governing Law and Jurisdiction
This agreement shall be governed by the laws of the State of Delaware, United States of America. Any dispute arising from these Terms shall be submitted to the competent courts of the aforementioned state, expressly waiving any other applicable jurisdiction or law.